FAQs

What are your shipping times?

We make every effort to ensure all orders are shipped out within 48 hours of being placed, Monday-Thursday. Depending upon where you’re located, and the shipping option selected, your package should arrive within 3-5 business days of being shipped, on average. Please check your email for tracking updates throughout the process.

 

What is the best way to take care of my candle?

With natural candles, following proper burn instructions is especially important! By taking a little extra care to follow these Candle Care Tips, you can ensure a fantastic burn throughout the life of your candle.

What is your return process?

We want you to love your KCMOCO. candle. If for any reason you aren't happy with your candle, you may return it for full refund or exchange, within 14 days of delivery. Please Contact us by email to begin the Return Process.